Terms & Conditions & Atelier Service Principles

Aafreen Couture is an Indian luxury couture and bridal brand specializing in handcrafted lehengas, bespoke suits, designer shararas, and authentic artisanal accessories.

All product imagery, descriptions, fabric compositions, embroidery details, availability, and pricing displayed across our channels are provided for general customer guidance and may be updated periodically to maintain quality standards.

We make every reasonable effort to accurately display the true colors, textures, and silhouettes of our garments. However, slight variations are an intrinsic hallmark of handcrafted luxury:

• Display Calibration: Variations across device screens, color gamuts, and ambient viewing brightness.
• Artisanal Handwork: Nuances in hand zardozi, dabka, resham, gota patti, and stone embellishments crafted by master karigars.
• Textile Characteristics: Natural weave textures in pure silks, handloom organza, velvet, and georgette.
• Artisanal Dyeing: Subtle batch variations in natural vegetable or hand-dyed fabric vats.

All collections are subject to stock and artisan availability. Aafreen Couture reserves the right to:

• Limit order quantities per client or household
• Discontinue specific fabrics, collections, or motifs without prior notification
• Correct clerical, typographic, or pricing errors before order processing
• Refuse or cancel an order in instances of unauthorized or suspicious activity

If an order is cancelled by Aafreen Couture after payment has been verified, 100% of the amount received will be refunded through the original payment method.

All prices on our domestic store are denominated in Indian Rupees (INR) and are inclusive of Goods and Services Tax (GST), unless specified otherwise during international checkout.

The final payable amount will include the agreed garment cost, any requested custom modification surcharges, and applicable delivery fees clearly summarized prior to payment completion.

When completing an order, you agree to supply authentic, current, and complete personal, delivery, and contact information.

You will receive an electronic confirmation receipt via Email, SMS, or WhatsApp upon successful placement. Aafreen Couture reserves the right to verify customer details prior to dispatching high-value bridal ensembles.

Orders must be prepaid at checkout (or confirmed via authorized advance/COD terms where available). We partner with RBI-regulated payment aggregator Razorpay to process transactions securely:

Aafreen Couture is not liable for gateway server timeouts or bank authorization delays beyond our direct control.

Bespoke bridal lehengas, gowns, tailored sherwanis, and made-to-measure ensembles involve individual artisan pattern development:

• Artisan handwork commences upon final confirmation of measurements and color swatch selection.
• Made-to-order creations require dedicated crafting timelines (typically 15–25 business days).
• Modifications requested after pattern cutting has started may incur surcharge fees or delivery extensions.
• Because custom pieces are personalized for an individual, they are strictly non-returnable.

Customers are responsible for providing accurate body measurements. We provide bespoke measurement charts and virtual concierge consultations to assist you.

Minor size adjustments may be needed due to body posture or personal drape preferences. Complimentary fitting alterations are provided on select bridal wear within 10 days of delivery.

Cancellation requests must be submitted as early as possible. Orders can only be cancelled before they enter fabric procurement, tailoring, packing, or dispatch.

For bespoke bridal and custom pieces, cancellation cannot be accommodated once artisan work has commenced. Eligible cancellations will be refunded 100% via the original payment mode.

Aafreen Couture does not accept standard returns on accepted deliveries. However, eligible ready-to-wear items may be exchanged for size/fit within 7 days of delivery.

For complete step-by-step instructions, view our official Exchange, Cancellation & Refund Policy.

If your parcel arrives damaged in transit or differs from your order, please notify us within 48 hours of delivery with unboxing photographs or video documentation.

Upon verification, we will promptly provide an immediate replacement, complimentary alteration, or full refund.

We deliver pan-India in 5–7 business days and internationally across 50+ countries in 10–15 business days. Customers must supply accurate addresses and phone numbers.

Learn more in our comprehensive Shipping Policy.

All visual assets, garment designs, embroidery motifs, brand trademarks, logos, photographs, video lookbooks, and website copy belong exclusively to Aafreen Couture and are protected under Indian Copyright and Trademark laws.

Unauthorized copying, reproduction, or commercial duplication is strictly prohibited.

Aafreen Couture’s aggregate liability for any order claim is strictly limited to the actual amount paid by the customer for that order.

Neither party shall be held liable for delays caused by Force Majeure circumstances beyond reasonable control, including natural disasters, transportation strikes, supply chain crises, or telecommunications outages.

These Terms & Conditions shall be interpreted and governed in accordance with the substantive laws of the Republic of India.

Any legal actions, suits, or proceedings shall be subject to the exclusive jurisdiction of the competent courts in India.